This Privacy Policy explains how Sparkle Cleaners handles personal data when you use our website, request a quote, arrange a cleaning visit, or communicate with us about move-in or move-out cleaning services in the Outremont metropolitan area.
This summary highlights how to navigate the information provided in this policy.
Subject to legal limits, you may ask to access, correct, or update your personal data, and you may raise concerns about how it is used. If we rely on your consent for a particular activity, you may withdraw that consent for future processing. Some requests may be declined where we must keep information for legal, security, or operational reasons.
To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for additional details to confirm identity and locate the relevant records. If a request is refused in whole or in part, we will explain the reason where required by law.
Retention periods depend on the type of record and the reason it was collected. Booking records, service notes, and payment-related records are kept for a practical period needed to manage the customer relationship, complete the transaction, resolve disputes, and meet legal or accounting obligations. When information is no longer needed, we delete it or de-identify it where appropriate.
The updated version will apply from the date it is posted unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the website or another suitable channel.
We may collect contact details, property and access information, booking preferences, service instructions, payment-related details, and records of communications. Where relevant to a cleaning visit, we may also process condition photos provided by the customer and notes about the agreed scope, handover timing, and completion review.
We collect personal data from initial inquiries, quote requests, appointment arrangements, property condition reviews, and messages sent by phone, email, or contact form. We may also receive information from a person acting on behalf of a tenant, owner, or property manager, and we may generate internal records from completed service visits and handover confirmations.
Cookies may include session cookies that help the site function during a visit, preference cookies that remember basic settings, and limited analytics or performance cookies that help us understand site use. We do not use cookies to make decisions with legal or similarly significant effects.
You can manage cookies through your browser controls and, where available, any on-site preference tools. Disabling certain cookies may affect form submission, session continuity, or basic site performance. We do not rely on cookies to collect more information than is needed for ordinary website operation.
We process personal data to respond to inquiries, prepare custom quotes, confirm property condition and access arrangements, schedule appointments, carry out cleaning visits, record completion handovers, manage payments, maintain business records, and handle customer support. We also use limited technical information to operate the website, improve reliability, and protect against misuse or unauthorized access.
We may share personal data with payment processors, website hosting providers, communication tools, and other operational vendors that help us run the business. Where a customer asks us to coordinate access or timing with a tenant, owner, or property manager, we may share limited booking details needed to complete the service. These parties are expected to use the information only for the relevant purpose and to handle it under appropriate confidentiality obligations.
We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. We may also share information where disclosure is needed to establish, exercise, or defend a legal claim.
